Frequently Asked Questions
Everything you need to know about your electronics repair and parts orders.
Are your replacement parts genuine or high-quality aftermarket?
PHONEFIX SHOP Team provides both original OEM parts and premium high-quality aftermarket components. Each product listing clearly specifies the grade and quality to ensure you have the right part for your repair needs.
How long does shipping take for international orders?
International shipping typically takes 7-15 business days depending on the destination and selected shipping method. We provide tracking numbers for all orders within 24-48 hours of dispatch.
What is your return policy for defective parts?
We offer a 30-day warranty on most parts. If you receive a defective item, please contact our support team with photos or videos of the issue. Note that parts with damaged flex cables or signs of improper installation are not eligible for return.
Do you offer technical support for repair procedures?
While we provide the tools and parts, we recommend professional installation. However, we do offer basic technical diagrams and video guides on our blog for many common smartphone and laptop repairs.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for bulk wholesale orders.
Can I cancel my order after it has been placed?
Orders can be canceled within 2 hours of placement. Once the order has entered the processing and packaging stage, we are unable to cancel it, but you may initiate a return once the package arrives.